The Independent Complaint and Review Authority (ICRA) is a part of the NZDRC Group and was established as a specialist delivery service for:
- independent and impartial reviews of, and appeals against, decisions and determinations made by public and private sector organisations and government bodies in the exercise of their statutory powers and duties; and
- independent and impartial review and auditing of intra-organisational and extra-organisational B2B and B2C complaints processes, procedures and outcomes.
I was heard throughout the process and for that I am deeply thankful to you and your colleagues and your organisation. As my case manager you were authentic and empathetic.
I would like to thank ICRA and your wonderful team for supporting myself with a very intricate case and resolving the matter. My case manager was extremely professional, prompt responses to everything, encouraging and 10/10 on the ball.