Fair, efficient and cost-effective independent complaint management and review services
Te Umanga Arotake Amuamu Motuhake | The Independent Complaint and Review Authority (ICRA) provides independent complaint management and review services to individuals, businesses and Government across a wide variety of sectors
Our services
ICRA has unrivalled experience in administering independent reviews and related services including mediation, audits, and investigations.
Engage with us
For fair, efficient, and cost-effective complaint management, reach out to our dedicated Registry team today.
Tikanga Māori Framework
ICRA’s well respected complaint, conflict management and dispute resolution services have been designed and developed to incorporate, for those parties who wish to adopt it, a wrap-around tikanga-based Māori cultural support framework that we have called Te Korowai Kākahu o Te Umanga Arotake Amuamu Motuhake.
Key Statistics
ICRA is a leading provider of independent reviews and dispute resolution services across a broad range of subject matters. Regardless of the issue in dispute, our team is well-equipped to provide fair, effective and impartial resolution services
Mediations fully or partially resolved
Number of independent reviews administered by ICRA annually
Our customer service satisfaction rating
*January to December 2024
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Private Mediation
Complaint Management
Conflict Management
Independent Reviews
ACC Reviews and Mediation
Fire and Emergency Dispute Scheme
Recognised and respected as the leading provider of independent complaint management services
News & Resources
Stay informed about dispute resolution with the news and resources on our Knowledge Hub.
The Case for Early Resolution: A Smarter Approach to Workplace Concerns
Most workplace concerns don’t begin as formal complaints. They begin as something smaller — a conversation someone is hesitant to have, a tension that’s gone unaddressed, a pattern that hasn’t
Practice Note: Technology-Enabled Arbitration
NB: references to The ADR Centre include all subsidiaries, including the New Zealand Dispute Resolution Centre (NZDRC), New Zealand International Arbitration Centre (NZIAC), Building Disputes Tribunal (BDT), the Family Dispute
Practice Note: Use of Artificial Intelligence in Arbitration
NB: references to The ADR Centre include all subsidiaries, including the New Zealand Dispute Resolution Centre (NZDRC), New Zealand International Arbitration Centre (NZIAC), Building Disputes Tribunal (BDT), the Family Dispute
Note: Please note that the information contained in these articles are intended to provide a general guide to the subject matter and is not intended as legal advice. Specialist advice should be sought about your specific circumstances. The content may not reflect current legal developments and is subject to revision without notice.