Feedback and Complaints

As a part of The ADR Centre, our team at ICRA is committed to providing highly efficient, consistent, and professional services. One of the ways in which we can continue to improve our services is by listening and responding to the views of our clients and stakeholders, and in particular by responding positively to complaints and putting mistakes right.

We are able to consider complaints concerning the conduct of any of our people who handled your case and about the service that we provided you with. However, please be aware that we cannot look into the correctness of any formal decision made in your case or any agreement that you reached in a mediation process.

Our Complaints Policy contains further helpful information about our complaints handling process. If you’d like to make a complaint or give us some feedback, we’d like to hear from you.

 

You can reach out to us using one of the following options:

1. Completing our online form

2. Posting a completed Complaint Form to:

The Complaints Officer
The ADR Centre
PO Box 33297
Takapuna 0740
New Zealand

3. Hand delivering a completed Complaint Form to our office:

The Complaints Officer
The ADR Centre
PO Box 33297
Takapuna 0740
New Zealand

4. Calling+ 64 9 871 0333 and speaking to our Complaints Officer

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