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Our articles page hosts a collection of news, articles, and announcements relating to ICRA, our processes, people and community.

As part of our services, we strive to foster and participate in discussions and positive debate concerning all matters relating to the effective resolution of complaints. This blog helps us to do so.  We hope you enjoy the content.

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ICRA Cultural Support Guidelines Te Korowai Kākahu o Te Umanga Arotake Amuamu Motuhake

Find out more about our cultural support programme. Our framework symbolises us working together in collaboration with our stakeholders to establish unique pathways for guiding and supporting parties to complaint, conflict management and dispute resolution processes as we journey together using Māori beliefs, principles, values and practices that derive from traditional knowledge (mātauranga Māori) for improved outcomes for parties.

ACC brochure

Want to learn more about our ACC review and mediation services? Access a copy of our brochure here.

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Fire and Emergency Dispute Resolution Scheme Annual Report 2023

Our annual report provides a comprehensive description of ICRA’s activities throughout the preceding year. The annual report is intended to provide stakeholders and other interested people with key information about ICRA’s performance.

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Privacy and Data Security Policy

We understand how important it is to protect your personal information. For this reason, our processes and systems are designed with privacy front of mind. On this page you will find some information about how we collect personal information and what happens after it has been collected.

Sustainability Policy

ICRA has a well-developed Environmental Sustainability Policy, which sets out ways in which our services can be conducted to minimise our carbon footprint. You can access our policy here.

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