Review Hearing

Fair and efficient resolution of your ACC dispute

For most reviews, there will be a review hearing (although it is possible to have a review decided just on the documents). Review hearings will usually take place by video conference.

Like any other legal process, it is essential that you are well prepared for the review hearing. This is your opportunity to present your case and comment on ACC’s case to the reviewer before he or she makes a final decision.

During the case management conference, the reviewer will talk with you and your ACC Review Specialist to ensure you are both properly prepared well before attending the review hearing itself. By then, you should know exactly what you are seeking, why you say you are entitled to it, and what evidence you have which supports your case.

Any submissions and evidence (including specialist reports) you (or ACC) wish to rely on should also be provided well in advance of the hearing itself. This ensures that there are no surprises for anyone on the day.


Your submission is essentially your story. It is an explanation of what you want and why you say you are entitled to it.

Submissions do not have to take any particular form but should be clear, concise and easy to follow. It is often helpful if your submission is chronological and cross-referenced to the evidence which you are relying on to support your position.

You can download this form and use it to write your submissions. It includes notes with suggestions about what information to include.


Evidence is the facts and expert opinion that a party relies on to support their claim.

This may include:

  • statements from people who have first hand or personal knowledge of relevant events;
  • expert reports from specialist medical practitioners; or
  • other documents which are material to your case.

Other preparation

Your ICRA case manager will liaise with you to ensure you know what you need to do and when.

They are there to answer any questions you may have and to make sure the process runs smoothly. It’s important to let them know who will be attending the hearing. For instance, you may have an advocate or support person, witnesses or experts, or may need an interpreter.

If you need any additional assistance, please do just let your case manager know as soon as possible so they can make any necessary arrangements for you.

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