Fire and Emergency Scheme

About the Scheme
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On 1 July 2017, Fire and Emergency New Zealand (Fire and Emergency) was established under the Fire and Emergency New Zealand Act 2017 (the Act) to bring together New Zealand’s 40-plus firefighting organisations and create a single, integrated fire and emergency services organisation with a mandate to provide a wide range of services for communities.

Fire and Emergency has two main areas of responsibility under the Act: it has a range of emergency management functions and a role as a regulator focussed on fire safety and fire-related offences.

Under the Act, Fire and Emergency has a statutory obligation to provide a dispute resolution scheme for resolving disputes under the Act or Regulations made under the Act (with some exceptions) (the Fire and Emergency Scheme).

The Dispute Resolution Scheme Rules 2021 (Rules) were developed following public consultation in 2019 and are guided by the following principles:

  • accessibility;
  • independence;
  • fairness;
  • accountability;
  • efficiency; and
  • effectiveness.

The Fire and Emergency Scheme and the Rules that govern the Scheme give Fire and Emergency volunteers and the public an independent and transparent process to resolve disputes with Fire and Emergency.

If Fire and Emergency volunteers, or the public disagree with something Fire and Emergency has or has not done, or a decision Fire and Emergency has made, they may apply to resolve their dispute through the independent Fire and Emergency Scheme. In most cases, they must first attempt to resolve the matter directly with Fire and Emergency.


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