Fire and Emergency Dispute Resolution Scheme

Making an application
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If you have made a complaint to Fire and Emergency and you are not happy with the outcome, or believe it is taking too long for Fire and Emergency to respond to your complaint, you can apply to use the Fire and Emergency Dispute Resolution Scheme.  You can also use the Fire and Emergency Scheme to appeal notices under sections 33, 62 or 65 of the Fire and Emergency New Zealand Act 2017.

If you are not sure whether your dispute qualifies for the Fire and Emergency Scheme, see our information pages for volunteers and for members of the public or contact our case management team.

The easiest way to apply is by using our online application form.

In general, applications need to be made within 90 days after Fire and Emergency has notified you of the outcome of your complaint.  If you are appealing a notice under sections 33, 62 or 65 of the Fire and Emergency New Zealand Act 2017, your application must be made within 14 days after receiving notice of that decision.

Read more here about timeframes for applications by volunteers or by the members of the public.


Other ways to apply

You can also download the application form and email or post it directly to us.



PO Box 33297
Takapuna 0740
Attn: Fire and Emergency Scheme Manager.

You can also call us on (09) 486 7140 or Freephone: 0508 ICRA REVIEW (427 273).

If you have any queries about the form or the Fire and Emergency Scheme in general, contact our case management team.

What information do I need to apply?

You will need to provide this information when you make an application:

  • Your name and contact details.
  • Details about who your dispute is with. For example, whether your dispute is with Fire and Emergency as an organisation, particular personnel or a group of personnel (such as a brigade).
  • A brief description of what your dispute is about. For example, a decision about your volunteer status or a notice for removal of trees.
  • Details about how you have already tried to resolve this dispute (for example, making a complaint to Fire and Emergency).
  • What process you want to use – facilitation, mediation, or adjudication. Read more here about Facilitation and Mediation and about Adjudication.
  • If you want to use adjudication, you will also be asked whether you need to use the fast-track adjudication process.

You may also be asked for other relevant information, such as what outcomes you want from the process.

Please note: We respect your privacy and personal information and understand that information about disputes is sensitive. For more information, please read our privacy and data security policy.

We will ask you if we can share your personal information with Fire and Emergency personnel who are involved in your dispute and other relevant people involved in the current dispute resolution process. This ensures that we can provide procedural fairness: everyone involved must know what’s going on and get to have their say. If your application is accepted, we will also notify the chief executive of Fire and Emergency – see our FAQ page for more information. If you decide that we cannot share your information with other relevant people, we cannot provide dispute resolution services in relation to your complaint/dispute under the Fire and Emergency Scheme.

What happens next?

Once ICRA receives your application, we will be in touch with you to let you know if your application has been accepted. In some cases, we may need to ask you for some further information to help us determine if you can use the Fire and Emergency Scheme for your dispute.

You should expect to hear from us on whether your application is accepted or declined within 7 working days.

Your chosen dispute resolution process (Facilitation, Mediation or Adjudication) will begin once your application is accepted.  If we decline your application, you can apply for a review – see our FAQ page for more information.

About the Fire and Emergency dispute resolution Scheme

Learn more about the Scheme


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