Terms and conditions | Ture me ngā tikanga

The terms governing your use of this website


These Terms and Conditions govern the Services provided by the Independent Complaint and Review Authority Ltd (ICRA).

Any reference to ICRA in these Terms and Conditions includes a reference to the agents and employees of ICRA.

Any reference to website in these terms and Conditions includes a reference to ICRA’s online case management platform.

Before using our website or any of our dispute resolution services, it is important that you understand these Terms and Conditions.


This website has been created to provide general information about ICRA and our dispute resolution services.

In accessing our website and making use of any of the information contained on it, you agree to do so in good faith, at your own risk, and solely in reliance on your own investigations, inquiries, and judgement. Our website contains a wealth of information to help you and others in our community understand options for resolving conflict and disputes and the dispute resolution services that we provide. However, this information is not legal advice, and you should speak to your legal advisers if you are unsure about your legal rights or obligations.

We do our best to keep the information on our website as up-to-date and accurate as possible. However, we cannot be responsible for any reliance you might place on information that is contained on our website or accessed through the website. In particular, we are not responsible for any third-party content that you might access via this website.

We also endeavour to ensure access to our website is error-free and uninterrupted. Unfortunately, we can only aim to do our best. We cannot guarantee or warrant that the website will be error-free at all times, that access will be uninterrupted, or that information contained on the website will not contain errors or misstatements.


ICRA owns all proprietary and intellectual property rights in this website.

Any external materials are included with the rights owner’s permission, and all such property is protected by New Zealand and international copyright and trademark laws.

You may download and print any part of this website for your personal use, provided you do not modify any of the materials. Any other copying or use of the materials, information, or other elements on this website, including commercial use, is not permitted without ICRA’s prior written permission.


The purpose of these provisions is to give the ICRA the widest immunity from liability that the law will allow.

ICRA is not liable for any act or omission in relation to the website or the provisions of its services. By accessing and using the website or any of ICRA’s services, you release and indemnify ICRA from all liability of any kind (including negligence, misrepresentation, breach of contract, or breach of duty of any kind (including statutory, fiduciary, or equitable)). This release does not apply to the extent that ICRA has acted fraudulently.

Words used by ICRA (for example, written statements or oral comments) cannot be used in any action for defamation, libel, slander, or any similar complaint.


Hyperlink Disclaimer: The website may include hyperlinks to other websites maintained by us or affiliated companies, as well as hyperlinks to websites owned and operated by companies or other persons unrelated to ICRA. Any hyperlink to an unrelated website does not mean ICRA approves of, endorses, supports, or accepts responsibility for that website, its content, systems, or the goods and services provided or advertised through that website.

Severance: If any provision of these Terms and Conditions is unlawful, void, or unenforceable for any reason, then that provision will be deemed severed from these  Terms and Conditions and will not affect the existence, validity, or enforceability of the remaining Terms and Conditions which will not be affected, prejudiced or impaired but will remain in full force and effect.

Governing Law: These Terms and Conditions shall be governed and construed in accordance with the laws of New Zealand, and by accessing our website or using our services, you agree to submit to the non-exclusive jurisdiction of the Courts of New Zealand.

Skip to content