Tirohanga Whānui
1. Kia mārama ki te hinengaro, ki te 'take' rānei o ngā amuamu
Ko te whakatau amuamu whai hua ka tīmata mā te mārama ki te take e amuamu ai ngā kiritaki i te tuatahi. He maha ngā wā ka puta mai ngā amuamu i ngā tumanakohanga kāore i tutuki, i ngā hē i kitea, i ngā take rānei kāore anō kia whakatauhia. Mā te mōhio ki ngā āhuatanga kare ā-roto o ngā amuamu, ka taea e koe te whakatata atu ki ngā whakataunga me te aroha me te māramatanga hohonu ake ki ngā tirohanga a te kiritaki.
2. Te whakarongo kaha me te aroha
Ko te whakarongo kaha te tūāpapa o te whakatau amuamu whai hua. Me whakarongo pai tō rōpū whakahaere amuamu ki ngā āwangawanga a te kiritaki, me te pātai i ngā pātai whakamārama me te whakaatu i te aroha puta noa i te taunekeneke. Mā te whakaae ki ngā kare ā-roto me ngā wheako o te kiritaki ka taea te whakaiti i te taumahatanga me te whakatakoto i te turanga mō tētahi whakatau whai hua.
3. Te urupare tere
He mea nui te wā tika ki te whakatau i ngā amuamu. E mihi ana ngā kiritaki ki ngā pakihi e whakaae wawe ana ki ō rātou āwangawanga, ā, e mahi tonu ana i ngā mahi hei whakatika. Ehara i te mea ko te urupare tere anake te tohu i tō whakapau kaha ki te whakatau i ngā take, engari ka ārai hoki i te piki haere o te koretake o te ngākau māhaki.
4. Ngā otinga whaiaro
Kāore e tau te rahi kotahi ki te whakatau amuamu katoa. Me whai whakaaro motuhake ngā ratonga whakahaere amuamu ki ia amuamu. Mā te whakarite i ō whakautu me ō rongoā ki ngā āhuatanga takitahi ka nui ake te pai o te makona o ngā kiritaki.
5. Whakawhitiwhiti kōrero mārama
He mea nui te whakawhitiwhiti kōrero whai hua. Me whakarite kia mārama, kia poto hoki ngā kōrero a tō rōpū whakahaere amuamu mō te take, ngā mahi e mahia ana hei whakatau i te take, me te wā e tumanakohia ana. Mā te whakawhitiwhiti kōrero mārama ka taea te whakahaere i ngā tumanakohanga a ngā kiritaki, ā, ka whakaiti i te manukanuka.
6. Te tātaritanga pūtake
Ko tētahi o ngā āhuatanga matua o te whakatau amuamu ko te tautuhi me te aro atu ki ngā pūtake o ngā take e puta tonu mai ana. Mā te tātari i ō raraunga amuamu, ka taea e koe te tīmata ki te tautuhi i ngā raruraru e puta tonu mai ana i roto i tō whakahaere, me te mahi ki te aukati i aua raruraru kia puta anō.
7. Whakapai tonu
Kaua te whakatau amuamu e tirohia hei otinga kotahi noa iho, engari hei tukanga tonu e akiaki ana i te whakapai tonu i roto i tō whakahaere. Whakamahia ngā raraunga amuamu hei whakapai ake i ngā tukanga, hei whakangungu i ngā kaimahi, hei whakarei ake i ngā wheako kiritaki.
8. Te whakapai ake i te hangarau
Whakamahia te hangarau hei whakahaere i ngā tukanga whakatau amuamu. Ka taea e ngā pūmanawa whakahaere whanaungatanga kiritaki (CRM), te mātauranga horihori (AI), me te ako mīhini te āwhina i te whakahaere aunoa i ngā mahi o ia rā, te matapae i ngā amuamu ka puta, me te whakarato i ngā māramatanga whai hua mō te whakatau pai ake.
9. Te ārai i te pikinga o te raruraru
Mā te aro wawe ki ngā amuamu me te kimi i ngā otinga mā te rangimārie, ka taea e koe te ārai i ngā take kei piki haere hei tautohe ture utu nui, hei raruraru whanaungatanga ā-iwi rānei.
10. Te whakangungu me te whanaketanga
Whakangaohia he whakangungu me te whanaketanga tonu mō tō rōpū whakahaere amuamu. Whakaratohia rātou ki ngā pūkenga me ngā mātauranga e tika ana hei whakahaere i ngā āhuatanga amuamu maha. Mā te ako tonu ka noho tonu tō rōpū ki ngā mahi pai rawa atu.
Whakamutunga
Hei whakarāpopototanga, he tukanga maha-āhuatanga te whakatau amuamu, he tukanga tonu hoki, engari he mea nui hei hanga i tētahi turanga kiritaki pono, hei pupuri hoki i tētahi ingoa pai i roto i te ao pakihi whakataetae o ēnei rā.
