Services
ICRA has unrivalled experience in administering independent reviews and related services including mediation, audits, and investigations.
Private Mediation
Mediation is a consensual, confidential and relatively informal negotiation process in which parties to a dispute use the services of a skilled and independent mediator to assist them to define the issues in dispute, to develop and explore settlement options, to assess the implications of settlement options and to negotiate a mutually acceptable settlement of that dispute which meets their interests and needs.
Complaint Management
A complaints process is a really important service for your customers and clients but also a vital business tool for you to better understand how your organisation can better meet the needs of your market.
ICRA’s specialists can provide you with an independent review of any complaint lodged or assist you with training around how to better manage and address complaints you may receive.
Conflict Management
Whether you are looking for training to ensure you are best placed in the future to practice good conflict management or if you need one of our specialists to come into your organisation to help you work constructively through an existing problem, ICRA is able to help.
Independent Reviews
An independent review process provides the opportunity for a decision or process which has been adopted to be reviewed from an entirely independent and objective standpoint. This provides you and your stakeholders with confidence that decisions and processes are optimal.
Cultural Support
ICRA’s well respected complaint, conflict management and dispute resolution services have been designed and developed to incorporate, for those parties who wish to adopt it, a wrap-around tikanga-based Māori cultural support framework that we have called Te Korowai Kākahu o Te Umanga Arotake Amuamu Motuhake.
ACC Reviews
If you disagree with a decision that ACC has made on your claim, levies, or under the Code of ACC Claimant’s Rights, you are entitled to apply for a review of that decision.
ACC Mediation
The service is free, quick and gives you an opportunity to engage constructively with ACC and an independent ICRA mediator to see if you can find a mutually acceptable solution to the dispute which has arisen.
Fire and Emergency Dispute Resolution Scheme
The Fire and Emergency Dispute Resolution Scheme (the Fire and Emergency Scheme) is available to help members of the public and volunteers resolve disputes with Fire and Emergency New Zealand (Fire and Emergency).
Workplace Resolve
ICRA Workplace Resolve helps organisations address concerns early, fairly and with confidence. We provide independent support that helps you choose the right process, act at the right level, and move forward without unnecessary delay.