About us
The Independent Complaint and Review Authority provides independent complaint management and review services to individuals, businesses and government across a wide variety of sectors.
Overview
The Independent Complaint and Review Authority (ICRA) is a part of the ADR Centre and was established as a specialist delivery service for:
Independent and impartial reviews of, and appeals against, decisions and determinations made by public and private sector organisations and government bodies in the exercise of their statutory powers and duties; and
independent and impartial review and auditing of intra-organisational and extra-organisational B2B and B2C complaints processes, procedures and outcomes.
A wealth of experience
Our extensive knowledge and experience of the design and implementation of dispute resolution and complaint management processes enables us to develop a comprehensive understanding of the community’s needs and to consistently deliver sound, relevant and pragmatic advice on dispute resolution and complaint management procedures and options and innovative and effective dispute resolution and review services.
We focus on informing and educating parties and their advisers about dispute resolution and review processes so that they may make informed decisions about the options that are available to them.
Our support team is approachable, accessible and helpful. Those parties who choose to use our services and/or their advisers who contact us seeking advice, tell us that they are grateful for the personal service and professional advice that our case managers provide which demystifies the process options for them and helps them to understand and to participate in the processes more effectively.
The ADR Centre
The ADR Centre is the leading independent, nationwide provider of private commercial dispute resolution and conflict management services in New Zealand.
The ADR Centre is made up of the following specialist dispute resolution providers:
- New Zealand Dispute Resolution Centre (NZDRC) – domestic, commercial dispute resolution;
- New Zealand International Arbitration Centre (NZIAC) – international, commercial dispute resolution;
- Building Disputes Tribunal (BDT) – building, construction and infrastructure dispute resolution;
- Family Dispute Resolution Centre (FDR Centre) – family and relationship dispute resolution including trusts, wills and estates; and
- The Independent Complaint and Review Authority (ICRA) – independent and impartial review and auditing
Get in touch
Fill in the form to contact our team to see how we can help or get in touch with us with either of the following:
Freephone: 0508 ICRA REVIEW (427 273 8439)
Office Hours: Monday to Friday 8:30AM to 5:00PM (excl. public holidays)