Process Overview
Mediation is a voluntary and consensual process that helps both you and ACC to reach a mutually acceptable solution.
1. Starting the process
Start the process by completing our online application form.
2. Discuss with a case manager
After completing your application, ICRA will appoint an independent mediator to help you resolve your concerns with ACC.
3. Discuss with your assigned mediator
Once we identify a suitable mediator, we will arrange a meeting that can take place either virtually or in person.
4. The start of mediaton
After we receive your request we will then contact ACC and invite them to join the mediation process.
5. Outcome of mediation
The mediator will then create an outcome agreement.
ACC Reviews and Mediation
More about our review and mediation services for ACC decisions.
Step 1. Starting the process
To initiate the process, you can choose to either contact ICRA by phone, email or by completing our online application form down below.
Step 2. Discuss with a case manager
When we receive your application, we will contact ACC to request for your file and ask if ACC is agreeable to the mediation request. We will let you know the next steps following our discussion with ACC. You can share your details, ask questions and find out more on what to expect during this process.
Step 3. Discuss with your assigned mediator
Once we find a suitable mediator for you, an arrangement will be made to discuss the mediation process and any expected outcomes. This ensures that the applicant, respondent, and mediator are all prepared, allowing for a productive session
Step 4. The start of mediation
After the mediator has accepted your case, we will contact you and ACC to join the mediation process. Everyone involved meets with the mediator to explore resolutions
Step 5. Outcome of mediation
Your assigned mediator will then prepare a summary of any agreements reached.
If no agreement is reached after the mediation process, you can still apply for a review of ACC’s decision.
Next steps
Get in touch
Fill in the form to contact our team to see how we can help or get in touch with us with either of the following:
Freephone: 0508 ICRA REVIEW (427 273 8439)
Office Hours: Monday to Friday 8:30AM to 5:00PM (excl. public holidays)