Welcome to our Knowledge Hub, your destination for in-depth articles and resources relevant to dispute resolution. Our curated content covers everything from mediation and arbitration, to negotiation and conflict management. Explore our Knowledge Hub to stay informed and up-to-date.
Covering the period from 1 July 2024 to 30 June 2025, the Report provides an overview of the applications received and examines how the Scheme continues to support fair, effective, and independent resolution of disputes.
We understand that the ACC process can get a bit technical. We have created a glossary to assist participants to understand some commonly used terms and acronyms.
Engagement with ACC will often come at a sensitive point in life, and decisions made by ACC on whether to grant cover, and the extent to which cover should be granted can be highly impactful. If you disagree with a decision that ACC has made, you have the right to an independent review of that decision. Mediation is an additional pathway for resolving your dispute with ACC, and in this article, we explain how our mediation services can help you to achieve fair, speedy and efficient resolution.
When an independent review is lodged, the Applicant’s case will be evaluated by a reviewer independent of ACC who will review all the information available to them and make a final decision in favour of either the Applicant or ACC.
The Independent Complaint and Review Authority I Te Umanga Arotake Amuamu Motuhake (ICRA) is pleased to announce the publication of the 2024 Annual Report I Pūrongo-ā-tau (the Report) on the Fire and Emergency New Zealand Dispute Resolution Scheme. The Report outlines key information about the applications received from 1 July 2023 to 30 June 2024 and the effectiveness of the Scheme.
An organisational review is a comprehensive assessment of a company’s structure, processes, and performance. While it may seem like a time-consuming endeavour, the benefits it offers far outweigh the effort involved. In this blog, we’ll explore the numerous advantages of an organisational review and why it should be a regular practice for businesses of all sizes.
In today’s customer-centric business landscape, mastering the art of complaint resolution is crucial for maintaining customer satisfaction, building loyalty, and safeguarding your brand’s reputation. How a business manages complaints is critical. In this guide, we’ll explore the key elements that underpin effective complaint resolution services.
In AR v Accident Compensation Corporation [2023] NZCA 354 the Court of Appeal has granted leave to appeal by way of case stated, on a question of law as to whether the District and High Courts misdirected themselves on the application of Accident Compensation Corporation v Ambros [2007] NZCA 304; [2008] 1 NZLR 340.
