To apply to use the Fire and Emergency Dispute Resolution Scheme, please complete the form below. If you need any assistance, feel free to contact us on (09) 486 7140 or Freephone: 0508 ICRA REVIEW (427 273 8439). or by email to casemanager@icra.co.nz. Our case management staff are here to help you. In most cases, you need to attempt to resolve your dispute via a Fire and Emergency complaint process. There are however exceptions. If you’re not sure how to proceed, please feel free to contact us before completing the application.