Helpful links
Support
Whaikaha – Ministry of Disabled People
If you need support in daily life, Whaikaha—Ministry of Disabled People may be able to help.
From support with general health and wellbeing to ensuring your house is safe and comfortable, Whaikaha may be able to help you to meet costs or arrange the service you need: https://www.whaikaha.govt.nz/
Navigation services
Wayfinders
Wayfinders is a free navigation service that can help you with any ACC-related queries.
Wayfinders can assist in providing a deeper understanding of what is happening, where things stand and how you might proceed: https://www.wayfinders.org.nz/
Te Ara Tūhono – Kaupapa Māori Navigation Services
Te Ara Tūhono aims to improve the experiences of Māori and their whānau when they access ACC’s services and support. Please visit ACC’s website here for a comprehensive list, and contact details, of Te Ara Tūhono providers nationwide: Navigation Services (acc.co.nz)
Workplace Injury Advocacy
The Workplace Injury Advocacy Service provides free, independent advice and support to all ACC applicants in relation to work-related injuries: https://union.org.nz/workplace-injury-advocacy-service/
Complaints
Complaints about Health or Disability Services
If you have a complaint about the standard of a health or disability service you have received, you may want to talk to the Nationwide Health and Disability Advocacy Service. This is a free and independent service and can help you resolve your concerns with the provider: https://advocacy.org.nz/
You also have the right to make a complaint to the Health and Disability Commissioner: https://www.hdc.org.nz/
Advice
Citizen’s Advice Bureau
If you have any questions regarding your rights, the Citizens Advice Bureau will be able to help. They provide free confidential and independent info and advice to anyone wishing to know what their rights are and how to access the services they need: https://www.cab.org.nz/
Community Law
Community Law provides free legal help, easy-to-read information, community workshops and one-on-one legal help throughout Aotearoa, New Zealand. A wealth of information about the ACC scheme and how to navigate a claim can be found at: Community law – ACC Resources Page
Youth Law
Youth Law provides free legal help and resources for children and young people under 25 years old throughout Aotearoa, New Zealand. For information about your rights, please visit: Youth Law – ACC Your Rights
Glossary
We understand that the ACC process can get a bit technical. We have created a glossary to assist participants to understand some commonly used terms and acronyms.